Getting the best from the Employers Agent & Consultant Team

Thoroughly needed, well presented in a clear and relevant manner.  Confident and knowledgeable presenter, also able to manage participants’ expectations – and behaviours!

Leslie Clarke

Senior Development Manager, BPHA


This course provides an overview of the role and typical responsibilities of the Employer’s Agent (EA) and other key members of the typical consultant team used in affordable housing development and regeneration. It demonstrates how the RP’s project manager can lead them effectively in order to get the best performance from them.

Course Plan

This course covers the following subject areas:

  1. Who is in the consultant team? Who isn’t?….
  2. Why does a client need an EA and consultant team? Key roles & responsibilities
  3. Different team membership for different procurement routes.
  4. EA & team selection – Scope of work required….what do you want them to do (technical skills and soft skills)?
  5. EA & team selection – Tender list; how many? How do you choose the right one?
  6. Briefing the team – The foundation for getting what we want
  7. Managing the team – Performance management, rewards and disputes.
  8. Managing the team – Troubleshooting session: answers and suggestions for your current issues
    Disbanding / closing down the consultant team


Duration: 1 day

Intensive interactive learning with exercises. This course is available in both classroom and virtual format.

The troubleshooting session is an opportunity for you to seek advice on how  to deal with any issues you currently face regarding managing your EA or other members of the consultant team. You may want to ask around amongst colleagues about any such issues before coming on the course.

Suggested Preparation

A comprehensive handout is provided in electronic format.

The best text for future reference is Developing Affordable Housing, published by the National Housing Federation. It is available here.

Entry Requirements

This course is designed to follow on from the Intermediate Development courses. It is preferable, although not essential, that delegates should either have attended those courses or have an equivalent level of knowledge of building and professional services contracts.

It is helpful if delegates have a good understanding of professional project management tools and techniques, such as provided by the Project Fundamentals Qualification.


On completion of this course you will be provided with an HATC certificate.

Neil Clements


Neil has been in the affordable housing sector for most of his career, but also has experience in the contracting market having worked for a main, national, building contractor. He has also worked in the private housing development sector, having spent over 3 years as Development Director for a developer in the South-West.